TeraSwitch Networks provides customers with an unprecedented number of aggressive commitments further reinforcing that TeraSwitch Networks operates a truly world-class network and hosting environment. Our SLAs also validate the true redundancy of each TeraSwitch Networks facility and the aggressive and proactive monitoring and prevention activities performed daily by our certifed operations and facilities teams.

Here is a complete list that every colocation customer receives with services provided by TeraSwitch Networks.

• 100% Internet availability
• 5ms latency to the Internet
• 0% packet loss to the Internet

• 100% availability when using A&B feeds
• 99.999% availability when using a single feed

• 72° F (+/- 5°) maximum datacenter temperature
• 45% (+/- 5%) humidity guarantee
• 25 particles/cubic inch maximum dust guarantee

Copies of these Service Level Agreements are available upon request. Simply contact us for more information.